Share
Change font sizedecrease sizeIncrease size
Home » » Help
 

Online Help

Welcome to the online uniform shop facility provided by Ranier Design Group.

After registration, you will be able to order/purchase uniforms online at a time of your convenience.

You will also be able to book appointment online by selecting your preferred date and time.

Click on a title below to navigate to the relevant topic.

REGISTRATION / LOGGING IN

The school will provide all parents with a School Password and Student Number needed for online uniform shop registration purposes. Please contact the school if you have not received the information.

To register:
  1. Click on “Sign up here” at the top right of the screen.
  2. Complete the registration form.
  3. Check for an email from Ranier Design Group and click on the link to activate the account. If you did not receive the Confirmation Email, then go to https://ranier.com.au/login and type in your email again under ‘Resend Confirmation Email’ field.
To log in:
  1. Type in your details (email and password) at the top right of the screen.
  2. Click on > arrow.

ORDER UNIFORM

  1. Log in to your account (email & password) at the top right of the screen.
  2. Click on ‘Order Uniform Online’ icon or the centre image on the screen.
  3. Click on item to see enlarged image, make selection then click add to cart.
  4. To delete an item, click on the ‘x’ icon next to the item listed in the ‘Your order so far’ column on the right of the screen.
  5. To check-out, click on ‘Confirm Order’.

FORGOT PASSWORD

  1. At the homepage www.ranier.com.au, click on the ‘Your uniform shop’ icon at the centre-bottom of the screen.
  2. Type in your email at the ‘Forgot Your Password?’ field.
  3. An email with a temporary password will be sent to you. You can reset the password after log in through the ‘Manage my Account’ at the top right of the screen.

BOOK FITTING APPOINTMENT

  1. Log in to your account (email & password) at the top right of the screen.
  2. Select a date from the calendar on the left of the screen under Book a Fitting Appointment.

    - To see more options, click on the > arrow icon.

    - Dates are not availasble if it cannot be selected.

    - If no dates are available in the calendar, contact the shop manager by clicking on the ‘Email Shop Manager, click here’ button at the bottom-centre of the screen.

  3. Click on a preferred appointment date and a new window will open for you to select available timings.
  4. Complete the form and click ‘Submit Appointment’.
  5. You will receive a confirmation email with information on the location, time and date of the appointment.
New students
  1. If you are a new student and doesn’t have a student number, then at the Homepage click on ‘Book Appointments’.
  2. Complete the appointment booking form. The school password is provided by the school.

CANCEL OR MODIFY FITTING APPOINTMENT

  1. If you wish to change an appointment, you will need to cancel your existing appointment and re-book a new one.
  2. Log in to your account (email & password) at the top right of the screen.
  3. Click on ‘Manage my Account’ at the top right of the screen.
  4. Select ‘Appointments’ tab and select the appointment to cancel, then click Cancel.
  5. Choose a new date and time of booking in the calendar, and click Submit.
  6. You will receive a confirmation email with the new appointment details.

CHANGE DETAILS

  1. To change your password, email or address, log in to your account (email & password) at the top right of the screen.
  2. Click on ‘Manage my Account’ at the top right of the screen.
  3. Make the necessary changes under the Profile tab then click Save details.

VIEW, CANCEL OR CHANGE ORDERS

  1. Log in to your account (email & password) at the top right of the screen.
  2. Click on ‘Manage my Account’ at the top right of the screen.
  3. Click on Orders tab for see a history of orders.
  4. To see/modify the details of an order, click on [+] Details.
  5. To cancel an order that has not been completed, click on the ‘Cancel’ button. You will receive an email to confirm that the order has been cancelled.
  6. To change an order, please contact the uniform shop manager with the details of the changes via email. At the online shop homepage, click on ‘Email Shop Manager, click here’ button at the bottom-centre of the screen.

ADD MORE STUDENTS

  1. You can add more students from the same school under the one account, as well as, add students from different schools so long as the uniform shop is operated by Ranier Design Group.
  2. Log in to your account (email & password) at the top right of the screen.
  3. Click on ‘Manage my Account’ at the top right of the screen.
  4. Click on Students tab and complete the fields for ‘Add New Student’.
  5. Click Submit to save and details of the new/added student will be immediately displayed onscreen for selection.

PRODUCT OR TECHNICAL ASSISTANCE

If you require any product assistance, please contact the uniform shop. You can find the contact details by clicking on the ‘Orders & Appointments’ header, then click on ‘School Shop Contact Details and Location’ icon found at the bottom right of the screen.

If you are experiencing any technical difficulties with the functionality of the website, please email to webmaster@ranier.com.au.

For all other enquiries, please contact the customer service team by emailing to custservice@ranier.com.au.