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Online Help

Welcome to the online uniform ordering and appointment booking facility provided by Ranier Design Group.

Online ordering allows you to place an order for uniform items online but there won’t be any commercial transactions occurring through this service.

Online appointment booking allows you to book a fitting appointment by selecting your preferred date and time.

Click on the appropriate links below to help you navigate and use the online facilities.

REGISTRATION / LOGGING IN

The school will provide all parents with a log-in ID. Please contact the school if you have not received your school’s log-in ID.

To register:
  1. Click on “Order & Appointments” tab.
  2. Click on “Not a registered Member? Sign up”
  3. Complete the form and create a password. The email account will be used to receive registration confirmation, notification, and any other relevant information.
  4. Check your email to receive a registration confirmation email from Ranier Design Group.
  5. Complete your registration by clicking on the link provided in the email.
  6. You will receive an email with your log-in details for future reference.
  7. Registration completed.

ORDER UNIFORM

  1. Click on “Order Uniform Online” section.
  2. When prompted, type in your Email and Password then click “Send”.
  3. You can view the items by Group or Category by selecting your options on the left side of the page.
  4. To view more details of an item, click on the item you like to view.
  5. To order an item, click on the item then select the colour, size and quantity desired.
  6. Click on Add to cart, and your items ordered will be automatically updated on Your Order penal on the right side of the page.
  7. Click on icon to close the current selection and continue shopping.
  8. You can delete any items in “Your Order” list by clicking on the icon.

CHECKOUT

  1. To complete your order, click on “Place Order” button on the right side of the page.
  2. Verify the items selected and make changes if necessary.
  3. Select the “Confirm Order” button. You will see a message confirming your order and receive an email with an order number.
  4. The Uniform Shop will contact regarding the availability and pick up of your order.
  5. Please allow 1-7 working days to be contacted by the Uniform Shop.
  6. Products can be paid for upon collection.

RETURN POLICY

Ranier Design Group is happy to exchange goods on the following terms:

    -The item is returned unworn and unwashed in all packaging

    -The item is defective or faulty

    -An article becomes defective after sale and Ranier Design Group deems that the item is defective or faulty

Ranier Design Group reserves the right to:

    -Repair items where possible and return without issuing credit

    -Not exchange goods which are deemed to have been damaged after purchase

    -Not accept goods for return or repair which are deemed to be dirty and unsanitary (in accordance to OH&S guideline)

    -Not issue a credit

A re-stocking fee of 10% applies to any garments ordered or purchased and subsequently not required by the purchaser, in accordance with all of the above.

BOOK FITTING APPOINTMENT

  1. Click on “Order Uniform Online” section.
  2. When prompted, type in your Email and Password then click “Send”.
  3. Select your preferred date on the calendar located on the left side of the page.
  4. To select a different month, click on the " <" or " >" icons.
  5. Click on your preferred appointment date and a new window will pop up.
  6. Select your preferred available time slots from the scroll down menu.
  7. Type a comment, if any.
  8. To confirm appointment booking, click on “Submit Appointment”.
  9. You will receive a confirmation email with information on the location, time and date of the appointment.

CANCEL OR MODIFY FITTING APPOINTMENT

  1. If you wish to modify an appointment, you will need to cancel your existing appointment and create a new one. Please follow steps 2 to 10. If you wish to cancel, then just follow steps 2 to 7.
  2. Select “Book a Fitting Appointment” button or “Orders & Appointments” section on the top menu of the Home page.
  3. Log in with your user name and password
  4. Click on “Manage my account”
  5. Select the “Appointments” tab
  6. Select the appointment you want to modify or cancel
  7. Click on “Cancel” to cancel the appointment.
  8. Choose new date and time of booking with the calendar provided.
  9. Click on submit
  10. You will receive a confirmation email with new details of.

MANAGE MY ACCOUNT

The Manage my account section allows the user to update any change in details, including password, email and address. Once the changes have been made, select the Save Details button.

To access your account details, you must log in and then click on “Manage My Account” on the top right. Then click on the “Profile” tab to change details.

HISTORY OF ORDERS

To access your order history, you must log in and then click on “Manage My Account” on the top right. Then click on the “Orders” tab.

To see the order details, click on the green “Details” button.

To cancel an order that has not been completed yet, click on the red “Cancel Order” button.

HISTORY OF APPOINTMENTS

To access your order history, you must log in and then click on “Manage My Account” on the top right. Then click on the “Orders” tab.

To see the order details, click on the green “Details” button.

To cancel an order that has not been completed yet, click on the red “Cancel Order” button.

TECHNICAL ASSISTANCE

If you are having problems with product information, please phone the Uniform Shop. Contact details can be found under “Orders & Appointments” section and click on “School Shop Contact Details and Location” icon on bottom right of the page.

If you have forgotten your password or are experiencing difficulties with the online order/appointment booking system or the general functionality of the website, please email to webmaster@ranier.com.au